Refund policy

We would rather be paid for software people actually use. So refunds are possible, on these terms.

When we refund

• the payment was made by mistake (twice, for the wrong service, for the wrong amount) — refunded in full;
• the software did not work through our fault and we could not fix it — refunded for the unused time;
• you decide to stop before the paid period ends — refunded for whole unused months [ЗАПОЛНИТЬ: confirm or change this rule].

When we do not refund

• for time during which the software was working and available;
• for custom work already delivered — the work is done;
• if access was suspended for breaching the terms of service.

How to ask

Write to info@servicecentersoft.com from the address in the agreement: domain, payment date, amount and reason. We reply within [ЗАПОЛНИТЬ: period, e.g. 3 working days].

How the money comes back

The refund goes the way the payment came: to the card through the payment provider, to the account by bank transfer. The timing depends on the bank, usually [ЗАПОЛНИТЬ: period, e.g. 3–10 working days].