Payments and security

Version of 21 September 2026. These payment terms form part of the terms of service.

1. What you pay for

You pay for a subscription — access to ServiceCenterSoft for the period you choose: a month or a year. Only custom development and data migration are charged separately, and only against an invoice agreed in advance. There are no hidden charges, setup fees or compulsory training. Prices are on the pricing page.

2. Currency

The currency follows your country: customers in Ukraine pay in hryvnia, customers elsewhere in euro or US dollars. The currency is stated on the invoice and on the payment page before you press the button. If your card is in another currency, your bank converts the amount at its own rate and may charge a conversion fee.

3. How you can pay

• Visa or Mastercard — on the secure page of the WayForPay payment provider, via the link in the invoice or from the “Payment” section inside your installation.
• Bank transfer to the provider's account, against an invoice issued to your details.
• Invoice and acceptance act through Vchasno — for customers in Ukraine who need documents with a qualified electronic signature.

We do not take cash. There is no automatic monthly charging of your card: every period is paid separately, so no surprise debits.

4. When access opens

This is an electronic service — nothing is shipped, access opens in the software itself:

• a card payment clears at once: for an existing customer the period is extended within minutes, automatically;
• a bank transfer arrives in 1–3 banking days depending on the bank; the period is extended on the same working day it arrives;
• for a new customer we also set up the subdomain and database, which takes up to one working day, after which the sign-in details arrive by email.

5. Payment security

• card details are entered on the payment provider's side, not on our site; we never see or store the card number, expiry date or CVV;
• the payment provider works under the PCI DSS card data security standard and supports 3-D Secure — confirmation of the payment by your bank;
• every page of the site and of the software runs over an encrypted connection (HTTPS);
• we keep only the fact of payment: amount, currency, date, service and transaction number — needed for accounting and refunds.

We never ask you to send a card number, CVV or password by email or messenger. If you receive such a message, it is not from us — tell us at info@servicecentersoft.com.

6. Documents

Every payment comes with an invoice, and an acceptance act on request. For customers in Ukraine we can send documents through Vchasno with a qualified electronic signature, or on paper by post. Confirmation of a card payment is emailed to you by the payment provider.

7. Renewal and reminders

We email a payment link 7 and 3 days before the paid period ends. After it ends a grace period of 7 days applies, during which the software keeps working as usual. See section 6 of the terms.

8. Refunds

Refund rules and timings are on the refund policy page. A refund always goes back the way the payment came.

9. Questions about payment

Write to info@servicecentersoft.com and we will answer during working hours. Bank details for transfers are on the company details page.